Hello, I am trying to replace the probe that came with original device, that has a wire with the male end that inserts in the opening of the machine. The probe that is sold now has 2 wires with female end, and connecting wires that are sold, also have 2 female connecting ends.
It states on the site:"To connect to other devices, you must have two 2.5 mm pin connectors on a lead wire from your machine. PROBE DOES NOT COME WITH CONNECTING WIRE" There is no wire with 2 pin connectors anywhere, so why is device sold that way? How do I replace the probe?
Each K-fit Kegel Toner for Women kit comes with a probe that connects directly to the toning unit. This is a sort of starter probe that prevents any issue that new users may have with connecting a probe to a long connecting wire. The issue being that the ends of the long connecting wire have water-proof sleeves where the probe wires connect. This makes the connection very tight and we found that some users were not pressing the connection together firmly enough and leaving a gap between the probe wire and connecting wire. This error was hidden under the water-proof sleeve. When there is a gap between the connecting wire and the probe wire then the toner is unable to register that a probe is connected and will fail to go above 10 mA's. New users who were unfamiliar with the device thought the toner was at fault, so we altered the design to prevent this problem.
The reason that we don't separately sell the type of probe with a connecting wire already already attached is because this probe will only connect to a K-fit unit and users with other brands of toning units might buy it and be unable to use the probe. Again, to avoid confusion, all replacement probes are sold with a universal connector. That way, any user with any brand of toning unit will be able to purchase a probe and connect it to their device.
All K-fit kits include two long accessory wires in the bottom of the box to connect replacement probes as well accessory probes or electrode patches. Sometimes users misplace these wires over time. To remedy this they are sold in bundles of two under Shop and Accessories in the top tab of our site.